CD WOW Problem(s)

grim_tales · Post by **grim_tales** » 27 Feb 2006, 09:15

Hey,

When I opened my CD-WOW package today (Lady Vengeance) I was puzzled.

a) I ordered the Korean 2 discer
b) They sent me the bloody HK DVD

I paid £15.99 and they send me the HK DVD?! Arses.

How do I send the disc back (and explain I want the KOREAN 2 DISCER instead?) I guess I could just e-mail them.

grim_tales · Post by **grim_tales** » 27 Feb 2006, 10:15

I got an e-mail back from them:

Hi

Thank you for your recent order, and very sorry to hear you have received
the wrong disc - I can fully understand how disappointing this must be for
you.

I will ensure that the correct item is dispatched to you immediately, and
that a FREEPOST envelope is sent by first-class post today to enable you to
return the wrong one to us.

We would be very grateful if you could enclose a brief note with the
returned item, clearly stating the order number (if possible), along with
your name and email address and the reason for return.

I very much appreciate your understanding and co-operation in this matter
and I sincerely hope that the inconvenience caused to you on this occasion
will not deter you from using our service again in the future

Kind Regards

Callum
CD WOW! Customer Services

Hopefully I'll have the right DVD soon.

IronMonkey · Post by **IronMonkey** » 27 Feb 2006, 10:23

I wouldn't bet on it - I had a right ordeal with my Enter The Dragon DVD. I ordered the R1 SE (red cover) and they ended up sending me 4 (yes four!) copies of the old single disc (black cover) version!

In the end I gave up with them & got my money back, ordered the DVD from Play & got the right one 1st time from them...

grim_tales · Post by **grim_tales** » 27 Feb 2006, 10:42

Hmm.. that kinda sucks, IM

Sorry to hear that.

If they dont send me the right disc I'll probably re-order at Yes Asia or something.

tom2681 · Post by **tom2681** » 27 Feb 2006, 13:05

Fuck Fuck Fuck. I ordered the korean disc from them a couple of days ago.
I guess we'll have to see how it turns out...

grim_tales · Post by **grim_tales** » 27 Feb 2006, 18:00

I'll keep you posted, mine still says "Pending Despatch"

bradavon · Post by **bradavon** » 27 Feb 2006, 18:53

Moving to correct forum, you should know better Grim

For the record with the exception of one nightmare being sent the wrong replacement I've had no troubles e-mailing them, waiting for the FREEPOST jiffy bag, sending it back and at the same time receiving the right DVD.

It's better than most companies that make you wait until they've got the DVD back.

I will ensure that the correct item is dispatched to you immediately, and that a FREEPOST envelope is sent by first-class post today to enable you to return the wrong one to us.

This works as it should in my experience.

These things happen it's annoying but no biggie IMO if they sort it out.

grim_tales · Post by **grim_tales** » 27 Feb 2006, 20:22

Fair enough

I'll let you know how things go then.

Shen · Post by **Shen** » 27 Feb 2006, 20:26

Do CDwow send you an e-mail when they dispatch?

grim_tales · Post by **grim_tales** » 27 Feb 2006, 20:31

Yeah

Shen · Post by **Shen** » 27 Feb 2006, 20:33

ok cool, waiting for my dvd

cd wow are so bad for me, im always debating if to buy some dvds from there

bradavon · Post by **bradavon** » 27 Feb 2006, 21:09

Bad why?

I've had virtually flawsless service. They are the best e-tailor for CDs and DVDs IMO.

Games are a bit pricey, not that I've ever bought one myself.

Shen · Post by **Shen** » 27 Feb 2006, 21:20

why bad?

because i need money for other things than dvds!! hehe and cd wow are so cheap, i dont resist buying stuff from there...im now wondering if to order another dvd!!

bradavon · Post by **bradavon** » 27 Feb 2006, 21:50

Shen wrote:why bad?

Because you said CD WOW were bad and you're always debating whether you should buy stuff from then.

tom2681 · Post by **tom2681** » 27 Feb 2006, 21:53

They are bad... for her wallet.

Shen · Post by **Shen** » 27 Feb 2006, 21:54

yeah exactley!!

bradavon · Post by **bradavon** » 27 Feb 2006, 21:56

Moving on, figured out a while back.

gasteropod · Post by **gasteropod** » 27 Feb 2006, 21:56

I too thought you meant they gave you bad service.

Markgway · Post by **Markgway** » 28 Feb 2006, 01:20

CD Wow are as good a company as I've dealt with.

gasteropod · Post by **gasteropod** » 28 Feb 2006, 01:50

Yeah, they're good eggs.

grim_tales · Post by **grim_tales** » 28 Feb 2006, 08:57

I got the return slip/envelope today (the replacement DVD hasnt arrived yet).

bradavon · Post by **bradavon** » 28 Feb 2006, 11:12

I'm sure they'll have sent it.

How many other companies send you out a jiffy bag with freepost address? None I can think of. You have to pay postage and they'll refund you (but they never do).

grim_tales · Post by **grim_tales** » 28 Feb 2006, 12:11

It still says "Pending Despatch" though in the "My Orders" section.

bradavon · Post by **bradavon** » 28 Feb 2006, 12:36

It won't have shipped yet then. Pop them an e-mail.

grim_tales · Post by **grim_tales** » 28 Feb 2006, 12:58

Scratch that - its just been sent this morning