Bullets 'n' Babes

Hey,
I sold a DVD on Ebay recently, the buyer claimed it had been damaged when they recieved it (cracked in two pieces). I asked them for pictures as it wasn't damaged when it was sent (I wrapped it in bubble wrap), should I give a refund? Luckily it wasn't expensive but I think they should provide evidence

If they open a dispute you'll lose. probably had a damaged copy themselves so they've bought yours to do a switcheroo for free.i've had this a couple of times, once i blagged them by saying i had another copy that i'd send out, never heard no more from them after that.

Thanks Sam They haven't opened a dispute yet or got back to me AFAIK, so wasn't sure if I should wait, see if they send it back, or refund them and be done with it

eBay always sides with the buyer.

I would ask for pictures.

Tell them you'll need them to claim compensation from Royal Mail.

If it's only the case I wouldn't give a refund. It kinda comes with the territory when you order used cheap stuff. It's not a brand new steelbook. I've received a ton of damaged cases from musicmagpie etc and never asked for a refund as long as the DVD works and the cover is intact. Cases are dirt cheap so who cares. If the buyer keeps complaining you could offer a partial refund, minimize the loss.

Thanks Mark
I did ask for pictures but so far they haven't provided them, they're said they're sending it back...
I asked again though...

Update - Ebay basically told me "We know this is annoying, however If the buyer has returned the item to you, please issue a refund" - but I haven't recieved the item back yet
Should I ask again later if it was sent? Maybe I should just refund them anyway, seems less hassle

I'd wait until the item is returned.

If it doesn't turn up inform eBay and ask for advice.

eBay is full of chancers and scammers.

Thanks Mark Good advice.

The item still hasn't turned up, when I spoke to Ebay a few days ago on their customer service line, they said the buyer had violated their policy as they hadn't been in touch or opened a return case properly. I haven't heard from them for a while

Sounds like a scammer.

Ignore them until you hear anything further from eBay themselves.

Weirdly i got a message of someone today to say they hadn't received their (low value item,a DVD) fine that can happen ,except the item was sold in March , so they've waited 7 months to let me know it allegedly hasn't shown up !

LOL! What exactly do they expect you to do?

i haven't even responded tbh. i'm not refunding lol

I wouldn't either. I only give 30 days for UK orders.

Hey,
I heard back from the buyer of my DVD (Bruce Lee the Legend) asking for a refund and saying he'd been ill or something, I thought about responding but will speak to Ebay next week - it's almost 3 months since the DVD was sold!

Yeah, I would ignore him, and wait to see what eBay have to say.

after 3 months i would expect Ebay to tell him to get lost.

I reported the buyer to Ebay and they said I could block him, as Ebay said they only allow a 30 day window to sort issues out. They said I hadn't done anything wrong and he should have responded in the right way and contacted them (Ebay) if there was a problem and sent me pictures of the broken DVD
I've reported and blocked him, only problem was I couldn't report him for the same issue as before (making a false claim)

At least you've blocked him now.

That's one less dick to deal with.

For fucks sake! I'll never sell on eBay again.

In 2021 eBay forced me to start using Payoneer to get paid, as Paypal was no longer accepted. So I made an account. Got $45 from selling an item or two.

Then I took a 2 year break from selling as the COVID situation had made international shipping such as hassle.

Today I log in to my Payoneer account for the first time in 2 years and find all my money is gone, deducted as annual fees that had been introduced after my last log-in. Never received an email about these new fees. Turns out sometime after I opened my account they had introduced an annual feel of $29.95 for inactive accounts, and later extended that charge to all accounts with less than $2.000 of annual transactions (*).

* It's hard to understand how it works, but people in some countries may (or may not) be excepted from this fee. All I know I'm not.

So thanks a lot fucking thieves. Closing my Payoneer account now before they steal more of my money.

They get you all ways.