Problem with a HKL order

[Grimmy]

I ordered Champion an Full Contact from HKLs website on the 10th of September, by the 30th my order had not arrived so I sent them an e-mail asking what the order status was, I got a reply saying
[quote]
Dear Customer
We thank you for your recent email.
We are sorry that due to the extremely heavy demand for this
item there has been a delay in despatching your order.
However, we are pleased to inform you that your goods are being
despatched to you in the next 3-5 days.
We apologise for any inconvenience caused by this delay
[/quote]

So I waited after a further 12 days my order had still not arrived so I sent an e-mail cancelling the order as I could get the titles cheaper elsewhere. I got the following response

[quote]
Dear Customer
Thank you for your recent email regarding your outstanding order.
After checking the status of your order, I can confirm that all items
have now been despatched.
Therefore unfortunately I am unable to cancel these items.
If you would still like to cancel the order, please refuse delivery and
the goods will be returned to us, when we can action a full refund.
Sorry for any inconvenience this may cause

[/quote]

I decided I would keep the items and forget about it , last weekend it had been a couple of weeks since the e-mail and my order still hadnt arrived, so I sent them an e-mail stating this, I sent another one on wednesday, I have yet to recieve a reply for either.

It has now been seven weeks since I paid for my order and I havent recieved anything, Has anyone else had problems like this with HKL

[Toge]

Just email them, their customer service isn't too bad.

[bradavon]

I've only used HKL once (the WOTD: PE) as apart from WOTD: PE they're cheaper else where.

I had no issues, sorry I can't be of help.

I'd be surprised if Champion is of extremely high demand!

[Edited on 31-10-2004 by bradavon]